Terms and Policy

3) TERMS & CONDITION: TERMS OF SERVICE

* Credit or refunds are NOT given to customers who have not canceled their reservations at least 24 hours in advance; leave with another company at the airport; or fail to show up at their meeting location. For waiting Ames at the airport arrivals, there is a 30-minute waiting time free of charge-any more is subject to hourly waiting time fees. We do not offer Uber pricing-our company’s services and pricing are different than other companies.

* For online reservations or verbal agreement to prepay a pickup over the phone, 20% gratuity will be added to the charge unless specified otherwise by the customer.

* Call 800-536-0080 for questions or concerns. Clients should turn on their cell phones upon arrival.

* The chauffeur will wait up to 30 minutes for Domestic Arrivals and up to 45 minutes for International Arrivals free of charge. The chauffeurs will monitor the flights for any delays or early arrivals. Gratuity of 20% will be added to all reservations.

* For pickups more than 100 miles away, cash may not be accepted. Only credit cards with a driver’s ID may be used in these cases. Reservations may be made without signatures using other means to verify identity of card holder such as CVC code and billing address/postal code.

* Not responsible for any loss because of service delays or termination due to mechanical breakdown, or doesn’t provide any loss claim insurance for service interruption, customer has to buy their own trip interruption insurance. No claim against company or its employee may be brought in this connection.

* The client assumes full financial liability for any damage to the vehicles caused during the duration of the use by them or any members of their party. A fee of $700.00 and up to the actual cost, for each carpet or seat burn.

Sanitation fee is $225.00. Alcohol Consumption and drug use in the vehicles is prohibited by law. Any fines will be paid for by the customer. The driver has the right to terminate run without refund if there is blatant indiscretion on the part of the client(s). It is illegal to stand through the sunroof.

* A maximum of two car seats are available on request. Addi9onal $10 per seat will be added.

* For severe weather conditions, prices are subject to change without notice.

* Same terms and conditions apply to all phone reservations and online reservations.

* For any prepaid reservation, over the phone or online, 20% gratuity will be added

* Reservation Agreement:

the undersigned acknowledges and agrees that all rates quoted for services provided by Dallas Black Limo Service are estimates only. Final charges assessed upon service completion will be based on the actual service provided. Prices are subject to change with weather and road conditions without notice.

* Cancelation Policy:

cancelations require at least a 24-hour notice for any credit. All reservations are non-refundable. For reservations canceled before 24 hours, credit will be given along with a code to use for future reservations. Please note that credit is not the same as refund. Large reservations or 6+ passengers reservations are also non-refundable. Late cancelations and no-shows will be charged the given rate.

* Exceptions:

the undersigned acknowledges and agrees that Dallas Black Limo Services is not responsible for personal property left in the vehicles. The undersigned acknowledges and agrees that Dallas Black Limo Services reserves the rights to assess a minimum fee of $200.00 for any necessary cleaning and/or damage to the vehicle beyond normal wear and tear.

DBCS

shall endeavor to maintain the schedule submitted by its customers, but such is not guaranteed. Dallas Black Limo Services is not liable for delays in service, interruptions, or damages caused by acts of God, strikes riots, authorities of law, public enemies, hazards or dangers caused by state of war, quarantine, perils of navigation, inclement weather, hazardous road conditions, accidents or breakdowns, or any other condition beyond its control.

4. COVID-19 POLICY

shall endeavor to maintain the schedule submitted by its customers, but such is not guaranteed. Dallas Black Limo Services is not liable for delays in service, interruptions, or damages caused by acts of God, strikes riots, authorities of law, public enemies, hazards or dangers caused by state of war, quarantine, perils of navigation, inclement weather, hazardous road conditions, accidents or breakdowns, or any other condition beyond its control. We will keep you informed of any changes or updates to our services.